Introduction

Cyberscience Corporation Limited and its affiliates, subsidiaries and related entities (“Cyberscience”, “we, “our”) is committed to protecting the privacy and security of the personal data we collect about B2B customers and end-users of our services (“you/your”).

The purpose of this privacy notice is to explain what personal data we collect about you when you interact with our website and use our services. When we do this, we are the data controller.

Please read this privacy notice carefully as it provides important information about how we handle your personal information and your rights. If you have any questions about any aspect of this privacy notice you can contact us using the information provided below or by emailing us at privacy@cyberscience.com.

Personal data we collect

When you become a client and we provide you with the services you requested, we may collect:

Name
Corporate email address (which may identify you)
Your role in your company
Corporate telephone or mobile phone number
Personal telephone or mobile phone number
Any enquiry or request about our services, platform, or support
Personal bank account or credit card details, if you choose to pay with a personal bank account
Residential or business address
Usage data
Any information about your employment relationship or qualifications that you choose to share with us

When you use and interact with our website forms, we may collect:

Name
Corporate email address (which may identify you)
Preferred method of contact
Any information you choose to share through your enquiry or message
Account login and password
Usage data collected through cookies

Purposes for which we use personal data and the lawful basis

When providing services to you, we may use your personal data for the following purposes and on the following lawful bases:

Purpose	Type of personal data	Lawful basis
To onboard you as a client and create your online account with us	Name, corporate email address (which may identify you) to be used as a login, password, corporate or personal phone number	Performance of contract
To provide you with our solutions and consulting services	Name, role, potentially education, skills and professional experience, corporate email address (which may identify you, any information you choose to share through your enquiry, corporate or personal phone number	Performance of contract
To provide you with our training materials and services	Nam, role, potentially education, skills and professional experience, corporate email address (which may identify you, any information you choose to share through your enquiry, telephone number (corporate), personal email address, corporate or personal phone numbers, residential address	Performance of contract
To provide you with customer care support via our ticketing system	Name, email address, any information you choose to share through your enquiry, personal or corporate telephone number, role, potentially education, skills, and professional experience	Performance of contract
To collect payments	Personal bank account or credit card details, if you choose to pay with a personal bank account, business/work address	Performance of contract
To receive your enquiries through our website forms, phone, or email address	Name, email address, any information you choose to share through your enquiry, preferred method of contact	Performance of contract
To communicate with you regarding our services during our commercial relationship	Name, email address, role, corporate or personal phone number, any information you choose to share through your enquiry	Performance of contract
To understand your usage of our website and platform, and to improve our services and personalise your experience	Usage data, IP address, type of web browser you are using, date and time of your visit	Consent
Marketing: to send you newsletters, invitation to conferences and events	Name, email address, telephone number, job title, company name, opinions, preferences, satisfaction levels	Consent
Marketing: to obtain insights about your interaction and engagement with our marketing materials	Usage data such as IP address and company name (website), emails opened and engagement with email marketing content (Mailchimp and Salesforce)	Consent

Where personal data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

Some personal data may be recorded by our web server as a result of your visit, including but not limited to your IP address, the type of web browser you are using and the date and time of your visit. We may use this information to improve our web site, or to provide you with a personalized experience on the website
As a result of your visit to our site, our web server may directly or indirectly place a “cookie” on to your computer. You may learn more about how we use cookies and your options by reading our Cookie Policy.

Sharing your data

We may share your personal data with trusted and secure third parties that provide services on our behalf, such as cloud-based data storage providers, marketing and IT solutions providers.

Generally we will use any personal data only in the region in which you are located in order to provide services from our local presence in that region. If you are located in the UK or European Economic Area, it is unlikely that we will ever share your personal data outside the UK, or the European Economic Area. If, however, it becomes necessary for the purposes of providing our services to you, we will only share it with organisations in countries benefiting from a European Commission adequacy decision or on the basis of an International Data Transfer Agreement approved by the Secretary of State which contractually oblige the recipient to process and protect your personal data to the standard expected within the UK/EEA.

How long we keep your data

We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.

At the end of the retention period, your personal data will be securely deleted or anonymised, for example by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.

How we protect your data

We implement appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.

For instance, we have data protection and information security compliance frameworks that are operationalised by policies, procedures, cybersecurity practices, tools and systems, training, risk assessments and ongoing Data Protection support.

Your rights and options

You have the following rights in respect of your personal data:

You have the right of access to your personal data and can request copies of it and information about our processing of it.
If the personal data we hold about you in incorrect or incomplete, you can ask us to rectify or add to it.
Where we are using your personal data with your consent, you can withdraw your consent at any time.
Where we are using your personal because it is in our legitimate interests to do so, you can object to us using it this way.
Where we are using your personal data for direct marketing, including profiling for direct marketing purposes, you can object to us doing so.
You can ask us to restrict the use of your personal data if:
- It is not accurate.
- It has been used unlawfully but you do not want us to delete it.
- We do not need it any-more, but you want us to keep it for use in legal claims; or
- if you have already asked us to stop using your data but you are waiting to receive confirmation from us as to whether we can comply with your request.
In some circumstances you can compel us to erase your personal data and request a machine-readable copy of your personal data to transfer to another service provider.
You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, please contact us at privacy@cyberscience.com.

The California Consumer Privacy Act (CCPA)

If you live in California,you have certain rights concerning your personal information under the CCPA, such as:

The right to know what personal information we have collected, used, and stored in the past 12 months;
The right to know how we have been using your personal information in the past 12 months;
The right to know what the purpose of using your personal data is;
The right to ask us to delete your personal data from our database;
The right to opt-out from any activities considered to be a “sale” of personal data under the CCPA: we do not sell, trade, share, or rent personal data for commercial purposes. However, we do engage in personal data sharing activities that could be considered “sales” under the CCPA, such as sharing commercial information, identifiers, or virtual network activity with third-parties. If you wish to opt-out from these activities (“sales”), please contact us at privacy@cyberscience.com.
The right to not be discriminated against when exercising any of your rights concerning privacy.

You can find a detailed description of what kind of personal data we collect from you and how we use it in our activities in the past 12 months by reading our “Personal Data We Collect” and Purposes for which we use personal data and the lawful basis” sections of this Privacy Notice.

How to complain

If you live in the UK, you have the right to lodge a complaint with the relevant supervisory authority, if you believe we are infringing the data protection laws or you are concerned about the way in which we are handling your personal data.

The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted using the information provided at: https://ico.org.uk/concerns/ or by telephone on 0303 123 1113.

If you are a resident of Colorado or Virginia, your data protection rights may be enforced by the Attorney General or district attorneys in your location.

If you are a resident of California, you have the right to lodge an online consumer complaint under the CCPA with the Attorney General at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.

If you are a resident of Australia, you have the right to lodge a complaint under the Privacy Act 1988 at privacy@ag.gov.au or by post, to:

Privacy Contact Officer
Freedom of Information and Privacy Section
Attorney-General’s Department
Robert Garran Offices
3-5 National Circuit
BARTON ACT 2600

Contact us

If you have any questions, or wish to exercise any of your rights, then you can contact:

Data Protection Officer
Rawdon House
High Street
Hoddesdon
Hertfordshire, EN11 8BD
United Kingdom

Alternatively, you can email us at privacy@cyberscience.com.

Changes to this privacy notice

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified 02/01/2023. You can find previous versions of this notice here.