Customer Success Story – John B. Sanfilippo & Son, Inc. (JBSS)

JBSS values Cyberquery’s ease-of-use and the customer service at Cyberscience

by Rob Little


Bob Templeton of John B. Sanfilippo & Son, Inc. spoke with me about implementing Cyberquery and the benefits.

“Cyberquery has empowered our ERP user community to access
information easily while enabling IT to provide more value-added services.”

Manufacturing organizations are under increasing pressure to provide users with easy-to-use analytical reporting tools. Faced with this challenge, John B. Sanfilippo & Son, Inc, headquarted in Elgin, IL, selected Cyberquery as their corporate business intelligence and report writing solution.

Bob Templeton, Senior Programmer/Analyst at JBSS stated, “The reports that come with the ERP application do not satisfy everyone’s individual needs. Users required more analytical reporting, and every request required costly programming intervention. This created a large backlog of requests and pulled resources away from other, sometimes more critical projects.”

Templeton went on to say, “Our return on our Cyberquery investment has been significant. The savings are substantial because users are now creating their own reports and data exports, freeing up IT resources to focus on more critical issues. Cyberquery has conservatively saved one third of my time, if not more, by eliminating 15-20 hours of analysis and programming per week.”

One of the many successful uses of Cyberquery at JBSS is creating charts and graphs that analyze production efficiency. These graphs are designed to measure machine, department and shift efficiencies and are posted on the shop floor weekly.

“With the use of Cyberquery data visualization functionality we are able to better analyze and present our data.”

“We make business decisions faster due to the availability of timely, accurate and accessible information. The efficiency reports we created allow us to quickly identify gaps in production and act on them immediately.”

“One of the biggest selling points of Cyberquery is how easy it is to use” stated Templeton. “With a little logical thinking a user can sit down and pick it up very easily on their own. We have end users across all functional areas of our organization creating their own reports. Some of these areas include Production, Accounting, A/P, A/R, Inventory Management and Customer Service.”

“The level of service Cyberscience provides is excellent” added Templeton. “The product really doesn’t require much support, and upgrades have been a breeze.”

JBSS’s requirements are not unique; many organizations today are facing increasing pressure to supply critical information to those who need it. By using Cyberquery, organizations can have the information they need to gain useful business insight.

About John B. Sanfilippo & Son, Inc.

John B. Sanfilippo & Son, Inc. (JBSS) is an in-house sheller, processor, packager, marketer, and distributor of shelled and in-shell nuts and was founded in Chicago in 1922 by Gaspare Filippo and his son John. Today the company’s main production and distribution facility is in the Chicago suburb of Elgin, Illinois. JBSS sells its products under a variety of private labels and under the company’s Fisher, Evon’s, Flavor Tree, Sunshine Country and Texas Pride brand names. The company also markets, distributes, and manufactures or processes a diverse product line of food and snack items including peanut butter, candy, natural snacks and trail mixes.

If you have a need for a new business intelligence solution that provides benefits as Bob describes, contact Cyberscience for a demo or test drive.  –

Author: Rob Little is a Cyberquery Consultant.