Customer Success Story – Boyd Corporation

Boyd Corporation Leverages Cyberquery – Improves Efficiencies and Business Insights 

by Rob Little

Steve Price of Boyd Corp. spoke with me about implementing Cyberquery and the benefits.

“Through our implementation of Cyberquery, we have saved over $500,000 in improved efficiencies over the past three years.”

Best in class manufacturing organizations are under increasing pressure to streamline their processes and cut overhead costs. Faced with these issues, Boyd Corporation, headquartered in Modesto, CA, selected Cyberquery as the  corporate business intelligence and report  writing solution.

Steve Price, IT Manager at Boyd stated, “Through our implementation of Cyberquery, we have saved over $500,000 in improved efficiencies over the past three years. And that’s being conservative.” Price went on to say, “The exceptional speed and ease of use of Cyberquery have made these savings possible. In addition, Cyberquery has empowered the organization’s leadership to make quality decisions. We are gaining previously unavailable business insight and our executive team is now able to make swift and informed decisions that were just not possible before we implemented Cyberquery.”

In one instance Cyberquery was used to create an accounts receivable (AR) information management solution for their corporate AR department. The return gained by this, after a two-day Cyberscience services engagement, was an annual saving of $90,000.

“Time saving initiatives such as this one has made a major impact on staff job satisfaction and morale.”

Boyd’s IT department has also integrated Cyberquery with the corporation’s ERP and CRM systems. Through Cyberquery’s  Webreporting, scheduling and built-in email functionality, all of Boyd’s customer shipment and tracking information is automatically emailed to each customer’s procurement team every day. “The shipment notification solution was created in only 2 hours. As a result of this successful initiative our account relationship management team has saved 4 man hours of telephone communications every single day. A remarkable return” stated Price. “Time saving initiatives such as this one has made a major impact on staff job satisfaction and morale”, Price added.

Another successful use of Cyberquery has been the distribution in real-time of key sales and margin information to the senior management team at Boyd. These matrices are generated on a scheduled basis through the Cyberquery  scheduling service, Qdirector. This facilitates fast and effective collaborative decision making.

Boyd Corporation’s requirements are not unique; all manufacturing organizations are under similar constraints and pressures to supply goods at lower costs with associated diminishing margins. By using Cyberquery, organizationsbcan improve efficiencies, cut costs, and gain useful business insight.

About Boyd Corporation

Boyd Corporation is the global market leader in custom fabricated sealing and energy management solutions. They supply innovative engineered solutions in the areas of environmental seals and gaskets, energy management, EMI shielding, acoustic and thermal insulation, shock and vibration absorption and bonding systems.

If you have a need for a new business intelligence solution that provides benefits as Steve describes, contact Cyberscience for a demo or test drive.  – info@cyberscience.com.

Author: Rob Little is a business partner of Cyberscience.

Customer Success Story – Porter Pipe and Supply

Cyberquery Transcends Data Discovery at Porter Pipe

by Brad Jackson

Craig Costa and Stacey Pike of Porter Pipe and Supply spoke with me about implementing Cyberquery as they transitioned from their on prem ERP, Infor SX.e, to Infor CloudSuite Distribution.

“We are very excited to have found Cyberquery as our go forward data discovery platform. It is far exceeding our expectations!” Craig Costa – VP of Business Technology & Branch Operations

Porter Pipe and Supply is a wholesale distributor focused on the mechanical contracting segment in the Midwest. Porter Pipe needed a new application that could be deployed in lieu of their sunsetting analytics software as well as interface seamlessly with CloudSuite Distribution (CSD). It was a challenging time as they were upgrading from SX.e to CSD just a few months before year end.

The team used to query SX.e data in real-time and develop ad hoc reports with ease. As they evaluated different data analysis solutions, Cyberquery was the software that met their demanding requirements against CSD.

Within the cloud CSD environment, data is replicated in a Data Lake for analysis purposes. Porter Pipe uses Cyberquery to import data on a weekly basis. In addition, incremental daily and hourly updates occur automatically based on Porter Pipe’s unique data refresh requirements. The hourly update takes less than 5 minutes with no impact on the ERP performance. This gives them the near real-time access they need for critical data such as sales, accounts payable and the general ledger.

“Without a doubt, I love Cyberquery. It was easy to pick up and start creating reports and ad hoc analysis.” Stacey Pike – Business Intelligence Analyst

Pricing for distributors is one of the more challenging reporting areas. It is complex and highly competitive with direct impact on the bottom line. Porter Pipe’s pricing team needed reports to help manage prices and maintain price books. With the help of Cyberscience, multi-pass reporting and several calculated fields were leveraged to better understand price type and price level by all customers.

Annually Porter Pipe creates year-end review reports for their top customers and suppliers. These 5-10 page reports summarize sales, rebates, returns, savings, etc. It traditionally took 2 days to prepare one customer report. With Cyberquery the process now takes one day, resulting in a 50% productivity gain. The team is looking at further automating the process utilizing additional Cyberquery features.

Porter Pipe also highly values the support they receive from the Cyberscience Professional Services Group. The depth of knowledge and speed of response were two qualities they say stand out from the competition.

About Porter Pipe and Supply

Porter Pipe & Supply Co. serves the professional trade businesses as a wholesale supplier of commercial plumbing supplies, pipe, valves, and fittings, HVACR equipment, and industrial and mechanical products. Founded 1976, the family business has grown to 5 warehouses, 472,000 total sq ft stocking over 35,000 SKU’s. Porter Pipe is dedicated to saving our customers time, adding value to their business, and helping them build America.

If you have a need for a new business intelligence solution that provides benefits as Craig and Stacey describe, contact Cyberscience for a demo or test drive.  – info@cyberscience.com.

Author: Brad Jackson, Business Development Manager at Cyberscience.