Customer Success Story – Tidewell

Cyberquery Delivers Beyond Expectations for Florida’s Largest Home Hospice & Palliative Care Oraganization

by Brad Jackson


Lou Freitas of Tidewell spoke with me about the value of their Cyberquery implementation.

“Cyberquery has already saved Tidewell over $180,000 and we expect to save another $360,000 once all reporting projects are up and functional. This labor savings equates to $540,000!”

In the ever-changing healthcare environment, organizations are pressured to deliver a better quality of care while at the same time minimize costs. Faced with these challenges, Tidewell Hospice, headquartered in Sarasota, FL, evaluated several business intelligence (BI) tools to better understand their data. After considering several products, Tidewell Hospice selected Cyberquery from Cyberscience Corporation as their organization-wide business intelligence and report writing solution.

“Our annual report to the Department of Elder Affairs on patient pain at admission was  dramatically improved in both accuracy and time savings.”

One of the first projects completed with  Cyberquery improved the pain management measurement of all Tidewell patients. With the existing Electronic Medical Records (EMR) package, patient pain level could only be reported on the first pain assessment of the day. This process used to take multiple hours per month and is now automated. With Cyberquery, Tidewell now reports on pain management in real-time  throughout the patient’s care.

After a few months of using Cyberquery, Tidewell decided to utilize Cyberquery to measure patient costs more accurately. Tidewell uses Suncoast Solutions™ EMR and Sage MAS 500 accounting applications and needed data from both systems in order to accomplish this analysis. Tidewell accomplished its patient costing project by developing a system of Cyberquery reports which queries and exports financial and clinical data from both applications. It can now report against its patient costs at any time and schedule reports for distribution to key stakeholders. This additional insight into patient costs helps Tidewell maintain a high quality of care in light of Medicare reimbursement reductions.

Tidewell Hospice continues to explore ways to leverage Enterprise Cyberquery and complete future projects including:

    • Clinical and administrative productivity optimization to meet service area demands
    • Cost management for medications and supplies
    • Charitable community activity validation and management
    • Labor savings due to automation
    • Key Performance Indicator management

About Tidewell

Tidewell servers more than 1,200 patients a day in Sarasota, Manatee, Charlotte and DeSoto counties. Tidewell is one of the largest programs of its kind in the U.S. Home-based palliative care is the basic premise of the program, involving the support of physicians, registered nurses, social service counselors, home health aides and volunteers, all following a prescribed plan of care. Tidewell’s services are available to everyone, regardless of ability to pay.

If you have a need for a new business intelligence solution that provides benefits as Lou describes, contact Cyberscience for a demo or test drive.  –

Author: Brad Jackson, Business Development Manager at Cyberscience.